Fraud is the manipulation of a system for personal gain. Fraud Management is the process of carefully monitoring data to identify any abnormal or fraudulent activities. Alerts are used to flag suspicious activity that needs to be investigated further.
While the lines between Revenue Assurance and Fraud Management can sometimes be blurred, Fraud Controls mostly deal with individual subscriber related behavior. For example, if a user has done a SIM swap, we will monitor it for high usage and withdrawals. If it is encountered, we can check with the client if these actions were performed by them or not.
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